Toytastic spreads the joy on eBay

Kent-based Toytastic Trading is on a mission to help the child in all of us to ‘embrace the magic of play!’

With an extensive range of quality products – from educational games, outdoor and ride-on toys, or construction toy ranges, to arts and crafts kits, it has established a loyal and growing fan base online.

However, three years ago, its eBay store wasn’t performing quite as well as its other channels. It turned to TymeOnline for its expert Marketplace advice and support.

The TymeOnline managed services team began by analysing the highly competitive sector online. They then used their findings to inform a listings refresh and the creation of new promotional campaigns.

This freed up Toytastic’s own team to focus on maintaining their reputation for superior customer service – which is characterised by broad inventory, deep product knowledge and speedy fulfilment.

Since working with TymeOnline, there has been strong year-on-year growth. Throughout, the company has maintained a 99.3% positive rating on eBay.

Not resting on their laurels though, Toytastic still regularly meets TymeOnline to discuss sales progress. Together, they plan for and respond to seasonal changes, new products, sub-sector trends and competitive activity.

Rebecca Maginn, TymeOnline’s Head of Account Management, said, ‘Toytastic is such a fun and collaborative company to work with. We’re delighted with results. They demonstrate the value of what we’re doing for them: continuously improving listings and campaigns to keep up with an ever-changing competitive landscape.’

Toytastic said, ‘From floundering on our eBay account to now having the ‘Premium Service Badge” can be put solely down to the TymeOnline expert advice and management of our account.’

Why not click here and treat your inner child? Toytastic Trading | eBay UK Stores